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Stafford Masie Presents Google South Africa’s Hot New Trends

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the e of Marketing

longtail eMarketing was able to get Stafford Masie, recently appointed as South Africa’s Country Manager for Google, to come and talk to a select few about new Google eMarketing offerings. The presentation, held at the Johannesburg Stock Exchange, was aimed at educating attendees about the latest trends happening at Google.

Most importantly, we needed to hear – from the horse’s mouth – what Stafford Masie had to say about the latest trends with regards to Google Maps, Google Gadget Ads, Google Mobile Search, YouTube and other Google features that will soon be available in South Africa.

As always it is difficult to make notes of everything being said, so here are the highlights from our notes taken from the presentation.

Stafford started off by giving a little history on Google and said that Google’s aim is to 1.) educate people about everything online and 2.) to assist wherever possible. So, as Google’s Country Manager, Masie and his team of experts want to bring the Global Google solutions to South Africa.

think faster, better broadband!

Yes! Google South Africa is involved in trying to improve broadband locally and promise that in 18 months time, South Africa will go from the most expensive (and slow) broadband to the cheapest and fastest broadband connections in the World. According to Masie, this is what he is most passionate and excited about, getting South Africa up to speed with the rest of the world when it comes to broadband connections. That got me excited and pretty much every person in the room, I am convinced about that!

Hopefully low broadband costs will account for up to, and over, 20% penetration of the South African population.

Before I get into more detail about the future local Google services, here are some statistical information that Stafford mentioned regarding Google stats for both South Africa and international:

* 13% of total internet traffic in South Africa during the 4th Quarter of 2007 was spent on YouTube
* A 708% growth was recorded in this quarter
* Gmail is the leading free email service
* 90% of people use Google as their preferred Search Engine

In light of the above, Stafford addressed marketers and digital agencies and mentioned two very important points:

1. End user generated content or end user content generation
* YouTube provides 8000 minutes of video which is published worldwide per minute
* 84% of all internet activity is about people publishing content
* The internet today is not about taking, it is all about giving, sharing and participating
* Everyone is encouraged to experiment and engage!
2. Moment of relevance
* Knowing when someone wants something at the right time and to present them with what they want
* Google is #1 in mobile internet share and “click to sms” to come via ads which will deliver targeted ads when asked for
* Above 60% CTR in online video ads, again with the end user in mind, served at the right time
* Refining Search Engine Result Pages with Google Co-op – giving the user more than what they asked for

Stafford stressed again that online should never be ignored and that both the above mentioned points are crucial for everyone, especially marketers and digital agencies.

Finally, and in very short time, Stafford highlighted the exciting things to come from Google in South Africa and also services that we can make use of:

* Google Maps will be the biggest thing happening in a very short time with the local – Exciting developments in Maps such as virtual billboards on street view level and updated map gadgets.
* Mobile search will soon allow click to SMS on inline ads
* As faster and cheaper broadband will be available in South Africa, more people will be online, greater target markets and audiences.
* Google co-op is a new service allowing for refined search within search results
* YouTube channels is a unique way of making use of user generated content when users are provided with a platform or medium
* Syndicated search should be utilized more

Ok, so in a nutshell, that highlights Stafford Masie’s presentation on Google South Africa. Feedback that longtail received from many attendees was that it was informative and eye-opening. People loved Stafford’s enthusiasm and vision to educate and help wherever possible.

Be sure that longtail endeavors to provide further updates to many of the above mentioned solutions and also future events, so keep on “watching this space”.


Written by aheavens

April 3, 2008 at 6:04 pm

Dr Douglas Merrill: CIO & VIP of Engineering, Google, and Stafford Masie: Country manager, Google SA

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Moneyweb – 18 February 2008 22:54

MONEYWEB: I spent an evening, rather a very interesting…(audio loss) the campus, Dimension Data’s huge office park in the north of Johannesburg, where Google made its first appearance, publicly anyway, in South Africa. It was a fascinating discussion, and we’re going to be taking that through for the next half hour, because it’s not every day that you get the chief information officer or the “head geek” of Google joining us here in this part of the world – indeed, in this continent. But Dr Douglas Merrill is with us now in the studio, as well as the South African manager, the country manager, Stafford Masie. Google, if you don’t know much about it, is quite an incredible company – it was only launched just over a decade ago. There is, well, almost a fantasy-type story that happened, about two guys who went to university together, found a new way of doing things and are changing the world. Douglas, good to have you here in the studio. Google – how many employees do you have today?

DOUGLAS MERRILL: Just north of 16 000 worldwide.

MONEYWEB: And the market cap at the last count?

DOUGLAS MERRILL: Something north of $180bn.

MONEYWEB: The Google Story. David Vice made a lot of money out of this [book] – if you can just pick it up there on camera three? – if you’ve never seen it before, is this prescribed reading to anybody who joins your company?

DOUGLAS MERRILL: We actually spend a great deal of time with new hires – we call ourselves the Googlers – we spend a lot of time teaching people what our culture is about and how do we think about the world, and how did we get where we are, because it’s so important to us. Our culture is our greatest single asset. So, although it isn’t prescribed reading, a lot of people have read it. It’s a great book and there’s a lot of discussion internally of who we are and why we are.

MONEYWEB: The question was because there’s a lot of interesting information in there. Is it true, is it factually accurate?

DOUGLAS MERRILL: I’m sure a lot of it is.

MONEYWEB: All right, let’s move on to something else. On Friday we had the dean of the local business school in here, discussing The Future of Management, a book that Gary Hamel has put together – I’m sure your top team at Google has also had a look at that, because you are one of the three companies that he has analysed.

DOUGLAS MERRILL: Gary Hamel is brilliant.

MONEYWEB: He is, and the stuff in that book, can we believe that as far as Google is concerned?

DOUGLAS MERRILL: It feels pretty right. Google has a pretty interesting management culture. Our belief is that traditional hierarchical organisations are really quite good at doing the same thing multiple times. The problem is and problems many face, and we certainly face at Google, you’re not doing the same thing over and over again, you’re trying to figure out exactly what to do next. So our management style is very, very flat, non-hierarchical, and very communicative. We’re quite chatty, because we’re trying to figure out, “Oh, you solved that problem this way, let’s try it this way”. We also do lots of experiments. So we try lots of things, many of which we expect to fail. At any given moment on, we have between five and 200 experiments going on, which are things being done slightly differently, most of which will have no effect and will vanish off the face of the earth, some of which might be sort of important and big and actually change the world[?]. That’s our goal. We like to try lots of different things and be very communicative about them.

MONEYWEB: Those “new hires” that you spoke about earlier, do they find it a culture shock?

DOUGLAS MERRILL: Some do. We obviously have a pretty diverse hiring pool. One of Google’s explicit hiring goals is to hire as much diversity as we can – different ethnic backgrounds, different cultural backgrounds – because we want to try and get people with different perspectives internally. When you have people with different perspectives, they will try different things, they will solve problems differently, they’ll argue, and so that all feeds into the innovation engine that drives us. So some of them may come from long careers with traditional companies, and it feels quite different to be at Google. Some might be fresh out of university.

MONEYWEB: Well, it will be interesting to find out Stafford Masie’s story, because he’s a guy from Eldorado Park now running Google in South Africa. It was interesting listening to you this morning, saying a lot of the guys, your peer group, were seeing the big cars in Eldo’s and saying, well, this is perhaps the way to go, to become a gangster – and the only difference was that your father sent you abroad to see a different side of life.

STAFFORD MASIE: Ja, absolutely, and I think if we bring it back to Google, in the context of Google and what Google is, I think Google is that epitome of the online story about, you know, if we can get more and more people to be exposed to more and more people’s opinions, I think your mindset changes. And the only difference between me and the folks back home where I grew up, and what they’re doing today and what I’m doing today, is the fact that I had the opportunity to be exposed. And I think that opportunity every citizen of this country and this continent should have, and I think the Google story plays very, very well into that.

MONEYWEB: Why has it taken Google so long to get really active in South Africa?

STAFFORD MASIE: You know, everyone, when they look at Google – Google is a very young company. If you take a look at where we are today, I think the way they grow is, I think it may be slow from the outside, but it is commitment. I think every time Google takes a step, it takes a deep step. It doesn’t necessarily just take steps. So they took some time hiring the right people in South Africa, and I think they’re very serious about the continent. When I came into the company, one of the things that was pleasing to me was the founder’s view of Africa, and how committed they are about Africa. And they really wanted people in the company that could articulate that and creatively ensure that the Google story in South Africa was an Africanised version of that story. And yes, it did take a while. I think people were anxious to have us. I don’t think we were slow in getting here. And I think the fact that we’re here now, we’ve got good intentions.

MONEYWEB: It’s an interesting point you bring up there about the Google founders being interested in Africa, but there isn’t a whole lot of bandwidth – not enough in South Africa itself, but further in the continent – so how are they going to play a role?

DOUGLAS MERRILL: I think it’s really important to notice that we are a service player and we’re not an infrastructure provider, but we’re obviously very interested not just in South Africa – although we’re speaking about South Africa now because we’re here – but we’re interested in the continent as a whole. So we actually have activities across the continent. We have the government of [indistinct] Rwanda, where we go [indistinct], we have an office in Kenya., which is our foundation arm, has launched a series of projects around transparency and infrastructure utilisation across the continent. We were very excited about the recent announcement by Seacom and EASSy[?] around new cables coming down. We think the access to information, access to [indistinct] is the key to long-term social change. We believe that social change arises from sustainable economic change, and sustainable economic change arises from job creation. Job creation is driven by small and medium-size businesses able to try their ideas and try interesting, entrepreneurial things. There are great entrepreneurs in Africa and at the moment many of them are unable to reach the world. We are very excited to see the spread of mobile and wire bandwidth to enable those people to reach the world.

MONEYWEB: It’s so interesting this, many people will say, “Oh it’s a nice PR spin that you’re putting onto it” and even the credo of Google, “Don’t do evil” – Is it true, Stafford?

STAFFORD MASIE: I think it is, I think it absolutely is. If I had to look at how the company deals with its employees, how we deal with ourselves in the local marketplaces we’re around, the instruction that we get in terms of how we should behave in a Google way, we’re not about being aggressive and talking bad and being evil. We’re all about building great technologies and hoping people utilise them, and that’s how we win.

MONEYWEB: And I guess in South Africa – and you made a big thrust about this, this morning, as well – it’s all about mobile.

STAFFORD MASIE: I think it’s both. I think, you know, if you take a look at Africa, there’s a metro story around online and then there’s a rural story. I think the rural aspect of Africa, the mobile device, is an interesting device because most people have mobile phones. I mean, those mobile phones, the capability on them, they’re growing, they’re connected and it’s going to be interesting how that evolves. I think the metro play is where people have PCs and they have mobile phones. But ja, mobile is very, very important in Africa. One of the stats that I mentioned this morning, that I heard, was 78% of most people that have cellphones in Africa don’t have PCs, and above 85% of that 78% will never own a PC in their entire lives. So mobile is important, and extraordinarily important for Africa.

MONEYWEB: But what can Google, which is associated with a PC or a laptop, do for mobile phones? How are you going to be able to read the information that you’re given?

DOUGLASS MERRILL: It’s actually interesting. A large number of searches worldwide actually come from mobile devices today. Mobile is one of our fastest growing areas worldwide. Even in the United States, which has a relatively backward mobile infrastructure, we see a large portion of our queries coming across mobile channels. We have a variety of mobile search efforts worldwide, and a variety of different ways of serving information. Google is not the Internet; we’re the gateway to the Internet. So sometimes you can do a search on your mobile phone and get data back which isn’t ideally representable on mobile phones. But one of the really exciting trends in mobile is the increasing use of full-featured Internet browsers on the phone – and you see this in a variety of smart phones worldwide – which are (audio loss), etc. The hardest part about it, and the most exciting about searching on a mobile phone, is it isn’t the same as searching on a PC. On a PC you’re happy to sit there and type, no problem. On a mobile phone, keying in a word using, for example, [indistinct], is quite difficult, so you have an interesting UI challenge. What you might be able to do is pick up the phone and say, “What’s the address of CNBC Africa?” and get an answer back, and maybe even you get an answer back that includes directions – your interaction style with your mobile phone is quite different, and we’re actually trying many dozens of things worldwide in this space.

MONEYWEB: The other thing about the Internet is, it is the great disintermediator. Once you can perhaps get a transaction engine onto your mobile phone, wouldn’t that be unlocking a key to a whole new world?

DOUGLAS MERRILL: It could be. You know, the story of the Internet is a story of allowing people to quickly reach information and contribute to it, and we’ve seen disintermediation. We’ve also seen some re-intermediation, where you see different kinds of players helping people perform services or provide value-add services on top of search and interesting things like that. But fundamentally we believe all the world’s information should be universally accessible and useful. And oftentimes what you want to do is do a business transaction – I want to buy a ticket, I want to buy that book. Doing that quickly and easily is obviously a really key…

MONEYWEB: Douglas, I know you travel a lot around the world, but when you have a look at Africa as a continent, is there an opportunity here to leapfrog? The technology is so far behind.

DOUGLAS MERRILL: I think all that sort of incremental growth strategy which in technology would be, you know, laying wire, or doing lots of things which actually don’t make a lot of sense for an environment which has wealthy high urban concentration, but then a large percentage of rural. You are going to build a technology infrastructure in that world which is a pretty [indistinct] power creation, which is pretty mobile in nature, and which is pretty peer to peer, and you’re going to try to get people to talk to each other and then use that to hop back to Europe or back to data in America, you know. But that’s a wholly different technology infrastructure than, for example, we built in the United States. So I actually think you’re going to see fascinating technology be developed here, and perhaps in a year, two years, five years, ten years, we’ll be talking about how Africa is in the lead in some interesting ways because they wouldn’t have been hamstrung by that which we learnt before.

MONEYWEB: Douglas Merrill is the chief information officer at Google in the United States, and we’re also talking with Stafford Masie who is the South African manager. We’ll be back in just a moment, stay with us.

Welcome back. We are talking with the Google guys. Well, our “guys”, anyway. Stafford Masie is the South African manager. With him in the studio is Dr Douglas Merrill, who is the chief information officer at Google. Stafford, you said in the presentation this morning that the time has come for South Africa, that you could not have been launching Google into the South African market at a more appropriate time. How so?

STAFFORD MASIE: I think on many fronts. I think we’ve seen a big change in terms of what technology actually means to GDP. I think government understands that the margins are extremely important. I think we’ve got terminology like the digital divide that’s been spoken about in parliament, and http://loss we have great examples worldwide about people that have been connected and have utilised technology and have great success. I think of people like Mark Shuttleworth. You know, there was a South African flying our flag in zero gravity – and what was the basis of that success? Well, he had computing power and he was online and built something extraordinarily well.

MONEYWEB: And he sold in February 2000 at the top of the Nasdaq.

STAFFORD MASIE: Correct. So we want to see more of that, and I think it is very topical today. And I think that the skills pool in Africa – we have so many people walking around with awesome ideas, with great ideas, and I think if we can simply connect those human beings and have them have the capability to express themselves to the entire world, you know, I don’t see why we can’t have a Skype in South Africa. [Overtalking] I don’t see why Facebook couldn’t have started here. I don’t see why Google couldn’t have started here.

MONEYWEB: We don’t have the bandwidth.

STAFFORD MASIE: Today – and I think that’s changing. I think Google’s role in the country is to personify that and say, here are case studies, here are examples of people that have gone online, that have leveraged the opportunity, and they are making a living of being online in South Africa. And I think if we proliferated that across the country, we could have mass upliftment. I think the transformation story, I think about where we http://loss technology plays a very big role in that part.

MONEYWEB: You going to change the advertising model, to many degrees. Again in Davos last month they were talking a lot about changing analogue dollars into digital pennies. In other words, for the advertiser it is a whole lot cheaper to reach your new market, and Google has brought a lot of this on. But isn’t there a downside to that?

STAFFORD MASIE: I don’t think so. I think we have seen innovation in the advertising space. I don’t think we’ve per se changed it. I think the way people are doing research, they are going online, they are spending more time online finding out where they want to go in the world. They are spending more time on “should I purchase this vehicle?” They are spending more time online creating content about different things. So advertisers – we provide them a platform that is very targeted in terms of spend. We’ve got great metrics for showing you where every single rand of your spend went, and we’re here in South Africa to prompt advertisers to spend more online. And I think the value propositions we are trying to display – I don’t think it’s a big change, I think it’s a supplementary aspect of the portfolio of advertising. I think you’ve still got digital, you’ve still got print, you’ve still got television…

MONEYWEB: Where does all Google’s advertising worldwide come from, then? Surely from the existing advertising cake?

DOUGLAS MERRILL: It’s actually quite complicated to answer that questions. Right before I came here I was speaking to one of the world’s largest advertising agencies, and one of the things that they have told us is actually that they are better able to get advertising into the pipeline because using http://loss just online. We also provide radio advertisements, television advertisements, print – we have several different. As Stafford mentioned, you can measure your efficacy. One of the great problems of advertising historically has been that you don’t actually know what happens as a result of that ad. In all of our technologies you know what happens as a result of doing ads. It changes advertising from an undirected cost, to a cost of sale. At that moment you know not just that I have just spent some money, but I spent some money to get that amount of revenue, which is a completely different way of thinking about advertising.

MONEYWEB: Absolutely, and far less wastage, as well. Again at Davos they were talking about 80% of advertising being wasted at the moment, whereas in the Google way, of course, 0%.

STAFFORD MASIE: And here in South Africa on the ground we have seen that. As we engage with clients, they may be spending X per quarter online. Once we demonstrate and educate and show them what Google’s capabilities are to empower their businesses online and to do more, we see that spend trend differ completely. But we see it as supplementing, we don’t see it as, “OK, we are going to take from this and give it to this”. We are actually seeing advertising budgets increasing because the portfolio extends, and we’ve got great capabilities in our portfolio.

MONEYWEB: Maybe we can address this in a different way. What has happened in this and other parts of the world? Google is in 60 countries now, where you have entered the marketplace in the same way as you are with Stafford here in South Africa?

DOUGLAS MERRILL: I think it’s very important to notice, if you think about Google’s business model, most of our advertising is online. Not all of it, most of it is. And that online advertising is what’s called pay-per-click, and the advertiser doesn’t [?indistinct] pay me something to display his or her ad. The advertiser pays Google if, and only if, a reader, a searcher, a user finds it useful enough to click on it. So that means that it’s a lead, a valid lead. It not simply, in other words, you are paying me for nothing. And furthermore it means that the advertiser is only getting really interesting, useful qualified leads. So instead of Google stepping in and taking money out and simply sucking money like some giant vacuum cleaner from the local market, we only win to the extent that money flows in to these local businesses, these local advertisers. So what we find is that our reaching in to new markets increases our advertising share, increases the return on investment advertising; it can change it from pure advertising to a cost of sales, and tends to help grow economic development. Our perspective, again, is that sustainable social change comes from economic change. So for us to be able to bring money into the environment creates the opportunity for sustainable social change.

MONEYWEB: More efficient allocation of capital.

DOUGLAS MERRILL: More efficient allocation of capital.

MONEYWEB: But it does change the cake. If I am a business and it’s cost me $100 to get a lead through a traditional source, an analogue source, and it’s going to cost me one $1 to get a lead through a Google source, well, it’s not going to take me too long to work out that that $100 should be better spent over here. What is your natural percentage of the market, though? Or what would Google, or maybe, say, online advertising’s natural share of the market be?

DOUGLAS MERRILL: It’s hard to argue with that natural share. I mean, the market hasn’t existed long enough. There are three major online advertising players…http://loss last year out of a global advertising market, a market of more than three trillion. There’s clearly quite a bit of non-online spend still in the world. Advertising agencies in the United States have asserted that we are many times, sort of [indistinct] more effective than the next best form. But advertising that is online, click-to-pay advertising versus offline, largely it’s the wastage issue you brought up already. It’s hard to argue that $16bn out of $3 trillion is the right level. I don’t have a crystal ball, I can’t see the future, but one can only imagine that advertisers are rational beings and the natural rate will flow based on that return on investment.

MONEYWEB: And in South Africa it’s very small at the moment, so you have a lot of upside?

STAFFORD MASIE: Yes, I think there is a lot of upside, absolutely, and I do think that online from an international inventory perspective is extraordinarily important to South Africa. We’ve got a large export market and we’ve got a large travel and tourism market. Those markets want to get to people outside of South Africa, and online presents a different opportunity. Some have leveraged the opportunity, but not truly and not to the full extent that they could. And we want to teach folks, hey, you know what, you can get to everyone. If you want to know, as a bed-and-breakfast, that the Germans are going to travel more or less this time, we’ve got that insight. Or if you want to know when the UK markets is probably going to want to do a safari, we can give you some insight into that. So I don’t see it as eroding. I see it as supplementing, and we are seeing it appending. So more and more people are putting more money into advertising, and they are doing it online because we have this international focus here.

MONEYWEB: The point that I did bring up with Douglas a bit earlier, about transaction – in South Africa, with exchange control it’s a huge blockage here. You can’t go onto Apple iTunes for instance. PayPal, invented by a South African, can’t even be used in this country. Is that not going to put a little blockage in the way that you are looking for more transaction-based revenue?

STAFFORD MASIE: I don’t think so. I think we have had some limitations. Absolutely. But things will change. As more and more people come online, there are different methods to transact. I think you have mentioned a couple. We have seen some innovative ways that people are transacting locally, and it’s not just about international people transacting into South Africa, but it’s also inter-sub-Saharan connectivity and people trading from…

MONEYWEB: But take that German who wants to book at a bed-and-breakfast in South Africa – how is he going to do it right now?

STAFFORD MASIE: Well, we’ve got lots of relationships. You can do it through some our [indistinct] relationships…

MONEYWEB: But he can do it directly – there’s no problem with that. But a South African who wants to book in the United States might have a difficulty because of exchange control.

DOUGLAS MERRILL: There are many countries in the world which have pretty rigid exchange-control models, and South Africa is obviously one of them, but there are some others. And there are a variety of business models that have emerged to address that problem worldwide. To your earlier point, international currency flow is a pretty clean, natural market, and there will be ways to transact across exchange-control barriers.

MONEYWEB: Well, it’s been fascinating looking at the intimacy of it. Douglas, I can’t let you go, though, without picking up on the Google IPO. You are the man behind the thought process and one would wonder – it was so successful, why haven’t you used the algorisms that you brought in for Google for maybe other IPOs?

DOUGLAS MERRILL: There were a group of us who recorded the idea, and I was, you know, fortunate enough to be one of those people. The actual core idea was from Sergey [Brin], who recognised our advertising market. Our advertisers bid to get an ad. They don’t say, you know I will pay $5 – it’s not a preset price list. They bid, and then the person who bids the most, in conjunction http://loss position. And his perspective was, why shouldn’t we do exactly the same thing for our national listing. So, we figured out the mathematics of an auction that would make sense. We built a set of systems to do it, and we [indistinct] ourselves as pretty successful. We got a good price for our company. We got a lot of individuals into the market who might not have been otherwise. We didn’t have super large blocks going in the traditional way allocations are done. But we didn’t view our success http://loss public only through an auction. Our success was we weren’t people that talk about the allocations of IPOs, and who gets initial grants. And we feel our conversation started and still goes to this day. We actually feel we were quite successful.

MONEYWEB: Is there an application a little bit further – you have exchanges, stock exchanges, foreign exchanges – that you can take that technology and perhaps implement it there as well in time to come?

DOUGLAS MERRILL: Who knows what we will do in the future, but obviously you do see pretty rich auction behaviours in exchange futures. You do see pretty rich auction behaviours in certain kinds of exchange-traded funds. The computational hedge fund model is effectively a back-end auction. And you see the same technology, whether it be us or others. The legend of…

MONEYWEB: Are you looking at it, though?

DOUGLAS MERRILL: Look, we look at lots of things. I have not idea what we are looking at. You know, I learn something new every day. But there are lots of brilliant people http://loss the notion of applying mathematics and computers science to problems that were traditionally solved, perhaps, by a group of people in a closed room smoking cigars. The more that you can render that explosive and make it mathematical and fair, there’s a social good…

MONEYWEB: I heard Bill Gates say three years ago that he regarded Google as the Number 1 competitor, which was a surprise to many people at the time. Now it’s quite clear that there is no question that Microsoft is very worried about you. Is it the same in the Google place. Do you worry as well about big Microsoft?

DOUGLAS MERRILL: I can’t tell you what a compliment it is for a Bill Gates to talk about this little company of ours as the Number 1 competitor. He’s an amazingly brilliant man. He and his team of engineers have been around, you know, they have been a profitable company for over 20 years. They make more than a billion dollars in profit every month http://loss for them to compliment us by saying we’re the Number 1 competitor – what a compliment! We are core believers that you don’t drag your business [indistinct]. We focus on our users – and what our users want us to do, we try to do, because our users are always one click away from leaving us. We figure as long as we do what our users want and we do it well, and we keep our social [indistinct] off, we keep not going evil, we will be successful.

MONEYWEB: Dr Douglas Merrill, who is the chief information officer at Google in the United States – and we also spoke to Stafford Masie. Hope you enjoyed that. That’s all from Power Lunch, which is brought to you in association with Moneyweb.

Written by aheavens

February 18, 2008 at 4:36 pm

First Google South Africa networking session kicks off

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Matthew Buckland

The new Google country head Stafford Masie held an informal get together and networking session for about 60 or so local internet players on Monday afternoon. He said the briefing was off the record, but later made exceptions for bloggers. It was a good session — the first ever held by the new Google South Africa.

It was a marathon of presentations from Googlers Frederick Leuschner, Carmel Doherty, and Ryan Kitching (a South African living in Eire) — and then presentations by internet stats guru Arthur Goldstuck, Quirk boss Rob Stokes, entrepreneur & VC-man Vinny Lingham, Acceleration director Richard Mullins, Richard Simpson from BulkSMS… and then at the end I also gave a presentation.

Like many in this industry, Stafford said he believed that this country is poised for a big, belated online boom. We are about to see the “dam walls crack… I honestly believe that…” And it’s plausible for a country that has been held back structurally as a result of expensive internet and a virtual telecoms monopoly. Of course in recent times this has been changing for the better.

Globally, Stafford believes that the internet was coming of age and that local marketers should see the global audience as their market and not just be restricted locally: “Your audience is everyone around the globe that is connected, South Africa is a market segment of a broader world market segment.”

Maisie said that Google would be making a “big mobile play” in the country — not surprising on a continent that has more mobile users than fixed-line telephone users. Referring to the recent release of Android, Stafford said that mobile will be big news for South Africa, and that he would be selling South Africa to the rest of Google from a mobile perspective.

Google is expected to officially launch in South Africa early next year.

Written by aheavens

October 19, 2007 at 6:10 pm

Google to open South African office, follows in Amazon’s footsteps

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Vinny Lingham

ITWeb reported that Google has finally appointed a Country Manager to setup it’s South African operations.

South African Internet usage has grown 120% in the past year, and it won’t be long until you see eBay, Yahoo & the others follow Google & Amazon’s recent foray (Amazon’s Cape Town office built EC2) into South Africa.

We have the fast growing user base (5m+), emerging middle class, 5%+ economic growth, broadband adoption growing rapidly, and SA is the gateway into Africa – over 1bn people – it’s only the logical next step. Oh, and did I mention, 30m+ mobile users!!!

I had the chance to meet with Stafford Masie today, the new Google South Africa Country Manager, and I can truly say that I was very impressed with his energy and I think that he is going to make a big difference here. I’ve read some blogs where people have stated some concerns – and this echoed the “behind the scenes” chatter within the industry – which went largely unpublished.

Prior to meeting Stafford for the first time ever today – I must admit that I was also a bit hesitant myself, as he is effectively an industry “outsider” to Search Engine Marketing and I wasn’t sure what to expect. In all honesty, if I don’t have something heartfelt to say – I’d usually just keep quiet, but I’m going to put my neck out here and say to all the naysayers, that I think you’ll be pleasantly surprised with Google’s appointment. As usual, time will tell – but he has my support and faith!

After the discussion today, I can only congratulate Google on an excellent choice in appointing Stafford!

One of the recent posts that emerged was one from Vincent Maher, that I must disagree with, was about Google discouraging entrepreneurs by entering the local market.

It’s not that South Africa is a major focus area for Google, though in the EMEA context it probably is big alongside Egypt, it’s that the impact of Google making direct and interpersonal connections with advertisers in this country might well have a significant impact on the online media industry and their margins. The fact is the local online ad industry doesn’t need a revitalisation, it has been going through one for the last two years and the entry of Google on a more serious level may have a negative impact on the local entrepreneurship we’re seeing.

Aside from that, local companies paying offshore companies for local ad-spots seems a bit like we’re a banana republic.

There are search engines in South Africa, that shall remain unnamed, that prey on the ignorance of advertisers trying to advertise online in South Africa – and that’s all I’m going to say on this point. I do believe that Google will “bring balance to the force” 🙂

Google being more local will actually assist the industry in weeding out the crap that has emerged from our recent boom in online and encourage entrepreneurs to focus on building valuable businesses, that can be monetized by Google’s Adsense, which has created thousands of $ millionaires – Google earns roughly 1/3 of it’s $14bn/year in revenues via AdSense – and a large percentage of that is paid back to publishers. If anything, Google encourages entrepreneurship, like no one else in this space (maybe even as much as eBay!).

As in all countries – Google has ruffled offline media feathers by forcing them to be held accountable to their media agency’s grandiose ideas. The reality is that online usage and time spent is growing, and offline media consumption is dropping, globally. Google’s model is to make advertising efficient, and inefficient media companies are forced to either adapt or face revenue drops. This has lead to agencies like IPG being forced to diversify their business through acquisitions. You’ll soon see similar moves in South Africa, as the market moves to a more efficient marketing platform.

Vincent’s comment on the “Banana Republic” only held true up until this point. If Google reinvests those profits in developing South Africa, and Africa – then it’s certainly not just milking the local economy for profits, it’s building the industry.

My prediction is that we’re going to see a lot of world first innovations coming out of South Africa, as a result of Google taking the initiative here and showcasing both our technical talents, but more importantly, the commercial opportunities for Internet multi-nationals in South Africa!

I trust that all my (local) readers will join me in welcoming Google to Africa – thanks for joining us, finally!!

Written by aheavens

August 15, 2007 at 2:37 pm

Google SA – dusty outpost or a revitaliser of industry?

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posted by Vincent Maher

After what feels like ages [and countless rumours] Google has appointed someone to the position of general manager for South Africa. Kimberly Guest’s exclusive on ITWeb reports that Stafford Masie, Novell’s country manager, has been appointed to the job.

There has been much debate about which industry this person would come from – media, advertising, tech – and what sort of attributes they would need to have. Until last week I was thinking it would be a media person, but then someone reminded me of the difficult relationship Google tends to have with traditional media. The pure-play online media people tend to have less business experience/success in South Africa and advertising people are too specialised for a job like this so I think they made the right call.

It’s not that South Africa is a major focus area for Google, though in the EMEA context it probably is big alongside Egypt, it’s that the impact of Google making direct and interpersonal connections with advertisers in this country might well have a significant impact on the online media industry and their margins. The fact is the local online ad industry doesn’t need a revitalisation, it has been going through one for the last two years and the entry of Google on a more serious level may have a negative impact on the local entrepreneurship we’re seeing.

Aside from that, local companies paying offshore companies for local ad-spots seems a bit like we’re a banana republic.

On the other hand, and I know some people are already thinking this way, it might just turn out to be a regional backwater in Google’s colonial sprawl. Either way it’s going to be interesting to find out.

Written by aheavens

July 27, 2007 at 3:03 pm

Google grabs Novell SA boss

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[ Johannesburg, 27 July 2007 ] – Novell SA country manager Stafford Masie has resigned in order to establish and head up the local operation of Internet giant Google.

The Novell veteran has led the South African office since 2003. Prior to that, Masie served at the company’s corporate headquarters in Utah and Arizona, US.

This morning, Masie confirmed his resignation from software house Novell and his appointment as GM for Google locally.

“I will be heading up Google’s operations in SA as of 3 September, more than that I cannot say. Google will issue a formal statement soon,” he said.

Last year, ITWeb reported that Google was advertising three posts in SA on its jobs site. These included a country manager, vertical account manager and a multi-sector vertical head. Currently, the company has no available posts listed for the Africa region.

Meanwhile, Novell SA’s marketing and channel manager, Trish Barwick, says the company is “honoured” that one of its people has been selected to open Google’s local office.

“We are sad to see him go; but very excited about what he will be doing,” she says.

A statement regarding Masie’s replacement will be made shortly, Barwick adds.

Google was unavailable for comment. Its chairman and CEO, Eric Schmidt, was recruited in 2001 by Google founders Larry Page and Sergey Brin from Novell, where he was chairman and CEO.

Masie spent four years at Novell corporate headquarters in Utah, where he was involved in developing the strategy that saw Novell acquire Linux innovator Ximian and SuSe Linux in 2003, and become an open source software (OSS) company.

He returned to SA in late 2003 to take the reins of Novell SA, becoming the youngest country manger of an IT multinational subsidiary in the country. He has been credited with repositioning Novell as an OSS vendor, as well as being a champion of the OSS movement in South Africa.

Written by aheavens

July 27, 2007 at 2:54 pm